Ideal Bureaucracies (sociology)

Consider the bureaucracies that you come in contact with (college, work, IRS, medical offices, or the Post Office).

Pick one bureaucracy and create a 500 or more word, APA style paper. In your paper describe the following:

How did you come in contact with the bureaucracy?
What shortcomings do you see in the bureaucracy? (Select and provide evidence of at least two shortcomings)
How would you resolve the shortcomings mentioned?
Do social group memberships give some individuals an advantage when navigating this bureaucracy?